Tag Archives: it management

What’s Your Glove Display for Making IT Changes?

gloves

Try employing the glove display strategy for difficult IT scenarios, where management sees the need for change due to a visceral reaction to the problem Continue reading

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IT Purchasing Math: 8 Ways that Confusion = Profit

There’s a simple equation to keep in mind if you’re not sure you’re getting a fair deal when making a major IT purchase:

Confusion = Profit
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The Animal Farm Rule of Help Desks and Network Management

Running a Help Desk or a Data Center can be confusing in that while you try to treat all customers the same way, there are just some people who need extra-special assistance. You may go all out for your internal and external customers but there are always certain classes of people who you really have to go ALL OUT for. Continue reading

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Why Not Include a Not List in Your Project Charter?

When putting together a project charter, I find it valuable to always include a Not list along with the other sections of my project charter.

As the name implies, a Not list is a list of things not included in the project.
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The Cardinal Rule of IT Management: One Deployment at a Time

project management life cycle

After managing IBM i systems, data centers, networks, telephone systems, deployments, etc. for 25+ years, I’ve developed one cardinal rule for major rollouts for SMB staffs.

Don’t perform more than one major project on the same day
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Another Thing You Can’t Ship to a Data Center Any More…Compressed Air

For Data Center managers, the latest entry in the items that can go boom when shipped is..compressed air cans. Continue reading

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IT Management and the Hertvik Paradox: Invisibility is Your Friend

Here’s the formula for success in IT infrastructure:

Success=Invisibility

The more people actually see you doing your job, the less successful you are.
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