IT Jungle: The Complete IBM i Incident Management Plan, Parts 1 and 2

itj-logoIT Jungle just posted the last chapter in my series on How to Create an Incident Management Plan for your IBM i configuration. This series covers the seven critical elements every IBM i incident management plan should include.

  1. What type of monitoring are you doing: Manual, automatic, or hybrid?
  2. What are you monitoring for?
  3. Call trees: Who should be alerted when a problem occurs?
  4. Call tree protocol: How do you contact responders?
  5. Redundancy: What happens if your response protocol breaks down?
  6. Who handles damage control and keeping users/management informed?
  7. Recovery: What happens after the problem is over?

We’ve published this series over the last month, and now it’s complete. Check out parts 1 and 2 at the following links:

Feel free to let me know what you think or if you want to add something to this series.

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About Joe Hertvik

Joe is the owner of Hertvik Business Services, a service company providing written white papers, case studies, and other marketing content to computer industry companies. He is also a contributing editor for IT Jungle and has written the Admin Alert column for the past ten years. Follow Joe Hertvik on Twitter @JoeHertvik. Email Joe for a free quote on white papers, case studies, brochures, or other marketing materials.
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