From Aaron Bartell, the sad story of a man who hoped he could buy an RPG ILE compiler with his credit card, only to discover it took IBM 12 1/2 weeks (this is not a typo) just to get him a QUOTE.
Second-to-none technology. None-to-second online sales channel, it appears.
I’m hoping this isn’t typical but I’m posting a link here and on Twitter in the hope that some higher IBM powers sees it, investigates, and tries to ensure it doesn’t happen again. It seems to me that if you have a customer ready to purchase, you should just get out of the way, take his money, and give him the product. This is basic stuff.
Aaron goes through the whole grisly process including posting his entire chat with the IBM on-line rep that led to his two-month long ordeal.
Read all of Aaron’s article/rant here.