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Category Archives: IT Management
IT Change Management: 8 Reasons You Need a Checklist for Implementing IT Projects
(updated 1/5/14) One of the habits I push in my shop is to over-rely on checklists and to game plan any change we put on to our Power boxes or in our Data Center. A good checklist is invaluable in situations where you have to take down a critical piece of equipment, make some significant change, and bring it back up again in a short amount of time (say in three hours on a Sunday morning).
IMHO, a good checklist does the following things when you make changes Continue reading
Posted in IT Management
Tagged change management, checklist, it change management, it project management
2 Comments
RPO, RTO, RTA: Explaining 3 Common Disaster Recovery Terms
RPO, RTO, and RTA are valuable management tools for communicating your goals for a BC/DR/HA solution and how well you are doing in meeting those goals. Continue reading
What’s Your Glove Display for Making IT Changes?
Try employing the glove display strategy for difficult IT scenarios, where management sees the need for change due to a visceral reaction to the problem Continue reading
Posted in IT Management
Tagged chip heath, dan heath, glove display, heath brothers, IT changes, it management, switch the book
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IT Purchasing Math: 8 Ways that Confusion = Profit
There’s a simple equation to keep in mind if you’re not sure you’re getting a fair deal when making a major IT purchase:
Confusion = Profit
Continue reading
Posted in IT Management, opinion
Tagged it management, IT purchasing, vendor management
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What Does IT Operations Management Do? (ITOps)
What is IT Operations Management, what does it do, and how can it be managed in an overall IT department? Continue reading
The Animal Farm Rule of Help Desks and Network Management
Running a Help Desk or a Data Center can be confusing in that while you try to treat all customers the same way, there are just some people who need extra-special assistance. You may go all out for your internal and external customers but there are always certain classes of people who you really have to go ALL OUT for. Continue reading
Posted in IT Management, opinion
Tagged animal farm, George Orwell, it management
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Help Desk Management: What is Level 1, Level 2, and Level 3 Help Desk support?
One of the confusing things about Help Desk management and talking to people about an IT Operations Help Desk, is that people don’t understand what Level 1, Level 2, and Level 3 Help Desk support is (as well as Level 0 support and Level 4 support, which not everyone talks about). Here’s my quick primer on what each of these functions do. Continue reading
IBM i Incident Management Planning, Part 1
From IT Jungle, the seven critical elements of an IBM i Incident Management Plan and how to implement them. Continue reading
Posted in IBM i general, IT Management
Tagged ibm i, Incident Management
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IBM i System Monitoring: Everything You Need to Know
Here’s an index of articles I’ve written over the past few years covering IBM i system monitoring. Continue reading
Posted in IBM i Tools, IT Management
Tagged ibm i system monitoring
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And then someone gets fired: IBM i ERP Implementations Gone Bad
Here’s two cautionary tales and lessons learned when migrating to a new IBM i ERP system, and some ideas on what to do when things don’t happen as planned Continue reading
An IBM Technical Delivery Assessment Primer
When you buy an IBM hardware product, the business partner or IBM will generally perform a Technical Delivery Assessment (TDA) meeting with you to insure that the solution you’re going to buy is appropriate for your environment and meets your needs. Continue reading
Posted in IBM i acquisition, IT Management
Tagged Business partner, TDA, Technical Delivery Assessment
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IT Infrastructure Heartburn: The Right and Wrong Way to Send Company-Wide Email
For your consideration: a case-study in how not to turn company-wide emails into company-wide aiiiiieeeee-mails. Continue reading
Posted in IT Management
Tagged company-wide email
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WordPress 3.8.1 Maintenance Release Now Available
Nine weeks after releasing the latest version of its WordPress 3.8 environment, WordPress has issued a new maintenance release for its software, WordPress 3.8.1. This release was available as of January 23, 2014. Continue reading
Posted in Blogging & Publishing, IT Management, News
Tagged WordPress 3.8 upgrade, WordPress 3.8.1
1 Comment
Why Not Include a Not List in Your Project Charter?
When putting together a project charter, I find it valuable to always include a Not list along with the other sections of my project charter.
As the name implies, a Not list is a list of things not included in the project.
Continue reading
Posted in IT Management
Tagged it management, project management
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From the Field: Notes on Data Center UPS Battery Replacement
Here are some notes and tips I picked up from my recent Data Center UPS battery replacement project Continue reading