IBM i Incident Management Planning, Part 1

0-IT Jungle LogoIT Jungle just published part 1 of my newest article covering the Elements of an IBM i Incident Management Plan. In this series, I’m covering the following components of an IBM i-centric incident management plan and how to implement them:

  1. What type of monitoring are you doing: Manual, automatic, or hybrid?
  2. What are you monitoring for?
  3. Call trees: Who should be alerted when a problem occurs?
  4. Call tree protocol: How do you contact responders?
  5. Redundancy: What happens if your response protocol breaks down?
  6. Who handles damage control and keeping users/management informed?
  7. Recovery: What happens after the problem is over?

In Part 1, I cover items 1-4. Part 2 to be published on April 16th, will cover items 5-7.

Click here to read part 1.


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About Joe Hertvik

Joe is the owner of Hertvik Business Services, a service company providing written white papers, case studies, and other marketing content to computer industry companies. He is also a contributing editor for IT Jungle and has written the Admin Alert column for the past ten years. Follow Joe Hertvik on Twitter @JoeHertvik. Email Joe for a free quote on white papers, case studies, brochures, or other marketing materials.
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